Privacy Policy

Information We Collect

We collect several types of information for the purpose of providing and improving our service to you:

Personal Information

When you use our matching service or contact us, we may collect the following personal information:

• Name
• Email address
• Phone number
• Preferred contact method
• Hearing-related concerns or requirements
• Any additional information you choose to provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Referring website addresses
• Operating system
• Date and time of your visit

We use cookies and similar tracking technologies to collect this information. You can set your browser to refuse all or some browser cookies, but this may affect your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Match you with appropriate hearing care providers in Halifax
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Improve our website and services
• Monitor and analyze usage and activity trends
• Protect against, identify, and prevent fraud and other unauthorized activity
• Comply with legal obligations

Disclosure of Your Information

We may share your personal information in the following circumstances:

Service Providers

When you use our matching service, we share your information with the hearing care providers in our network that we have matched you with. These providers need your contact information and hearing-related concerns to contact you and provide appropriate services.

Service Providers and Business Partners

We may disclose your information to third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as email service providers and customer relationship management tools.

Legal Requirements

We may disclose your information where required by law or if we believe that the disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our service
• Protect the personal safety of users of our service or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we have about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe we might have any information from or about a child under the age of 18, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on this page and, where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@hearingtesthalifax.ca